EN

service.governance()

Governance & Delivery

operating context

When the plan exists but ongoing oversight is missing

The program starts, workstreams begin, but without dedicated oversight scope, decisions and timing slip before go-live.

01

Scope drift

Issue

Every actor adds requests without a process that filters them: the scope grows and the plan loses coherence.

Solution

We introduce a forum with clear criteria to accept, postpone or reject change requests.

02

Suspended decisions

Issue

Open risks, cross-team dependencies and technical choices stay blocked waiting for someone to decide.

Solution

We define rituals, owners and response SLAs to unblock in days what would otherwise slip by weeks.

03

Empty post go-live

Issue

After go-live the vendor disappears and the internal team has neither documentation nor training to sustain the system.

Solution

We prepare a knowledge base, training and a support period until the team becomes autonomous.

operating method

How we work: 4 control points in sequence

01

Governance setup

Definition of roles (RACI), meeting cadence, project management tools and escalation criteria.

RACIcadenceescalation
02

KPIs and reporting

Project dashboard with progress, budget, open risks and pending decisions.

dashboardbudgetrisks
03

Delivery management

Bi-weekly sprints with demos, retrospectives and iterative planning.

sprintdemoretrospective
04

Structured handover

Documentation, internal team training and post go-live support for 30-90 days.

documentationtrainingsupport
expected output

The governance building blocks we put in place

We organize delivery so technical choices do not stay isolated from the program and the program does not live on reporting alone.

Rituals, actors, decision forums, escalation paths and control points aligned with the program complexity.

tech spec

Oversight tools

explorer
▼ architecture/ 1
▼ operations/ 3
raid-log.md
// governance.raid_log

Shared living RAID log

lettura: Risks, assumptions, issues and dependencies gathered from every workstream.
evidenza: Recurring themes, ignored blockers and unmanaged dependencies.
decisione: Priority, owner and next action for every active entry.
risksissuesdependencies
// governance.gate_review

Gate reviews on critical milestones

lettura: Technical and contractual milestones: FAT, SAT, pre go-live, go-live.
evidenza: Unverified exit criteria, missing evidence and deferred sign-offs.
decisione: Gates approved, conditional or postponed with an explicit recovery plan.
FATSATgo-live
// delivery.sprint_cadence

Sprint cadence and ceremonies

lettura: Planning, dailies, demos and retrospectives with defined roles and duration.
evidenza: Meetings without output, unordered backlog and skipped demos.
decisione: Sustainable rhythm, refined backlog and readable progress across workstreams.
sprintdemoretrospective
// delivery.handover

Handover plan and operational continuity

lettura: Documentation, training, runbooks and agreed post go-live support.
evidenza: Incomplete materials, untrained internal team and ambiguous responsibilities.
decisione: Gradual handover with autonomy criteria and a side-by-side support window.
knowledge basetrainingsupport
operations/raid-log.md Markdown
related services

Explore related services

consulting Technology Roadmap Governance executes the sequence set by the roadmap: without a roadmap there is no program to oversee. consulting Systems Modernization A phased modernization requires oversight on scope, dependencies and delivery windows. consulting IT/OT Assessment Build the technical baseline that feeds program decisions with verifiable data.
next_step.initialize

Put governance on the ground

Let us design cadences, roles and controls together to bring the program into production without surprises.

Let's discuss your project